FAQs


HOW DO I PLACE AN ORDER?

We accept payments by Credit cards and Debit cards (VISA, MasterCard, American Express, Discover) and PayPal too! 

1) Visit us at www.q-men.com, and find the item you'd like to order.
2) Click on the item, and then you'll arrive at it's product page.
3) Select the color and size you'd like via the drop-down menu
4) Click on the 'Add to Cart' button
5) Simply repeat steps 1-4 above until you've added everything you want to order to your virtual cart.
6) Click on 'Checkout' at the top right corner of the page.

7) Follow the instructions to enter your shipping address, and then your payment details. Do make sure you follow through the whole process by clicking on "Pay now" or "Complete Order" before you close the website. If your order is successful, you will see a page with your Order number. 



HOW SAFE IS YOUR WEBSITE?

All payments are processed by Stripe, which is a very trusted and secure platform. We do not store or have access to any of your credit or debit card details, or passwords. Payments are 100% screened through and processed by Stripe.


HOW TO CHOOSE THE RIGHT SIZE?:

Generally, most of our items run about 2 sizes smaller than standard US or UK sizes. That being said, not all items are of the exact same dimensions, and that is why there is a customized size chart for each and every product. Do remember that the measurements shown are of the product itself, and not your body measurements. If you're not sure about your size, kindly feel free to email us at info@g-men.com and let us know your height, weight, and we will be able to make an accurate size recommendation just for you!


DO I HAVE TO PAY FOR SHIPPING? 

Yes, if the order amount is less than <$ 100! If the order is more than> $ 100 shipping is completely FREE, and by that we mean that we deliver to every country for free.If the order amount is less than <$ 100 the shipping cost depends on the customer's country, for example in the US the shipping cost is from $ 5-15 depending on the weight of the item.

I HAVE PLACED AN ORDER, WHEN WILL MY ORDER BE SHIPPED?

Order processing time is between 1-4 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to the shipping company for dispatch. Once an order has been processed, it will then be shipped out, and a tracking number will be made available to you.

 

PACKAGES THAT ARE UNCLAIMED/REJECTED/RETURNED

All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 20-40% of an item's value if that happens. So please do remember to check your address carefully when you place an order.



WHAT CURRENCY DOES OUR Q-MEN STORE USE?

 All prices listed on our website are in US dollars (US dollars). To convert currency exchange to your local currency, visit the online currency converter.


IN CASE OF NOT SATISFACTION WITH PURCHASE 

If you are not satisfied with your purchase, please let us know at info@q-men.com within 14 days of receiving your order. If you still decide to return it to us, you will either be given a discount on the next purchase in the store, or will be allowed to exchange the returned product for another item of equal or lower value.   Please note that buyers are responsible for paying for return shipping / postage, and we will not be able to reimburse these costs.

For more information on our return/exchange policy, please visit our "Refund Policy",  "Shipping Policy",  "Return of goods" at the bottom of any page at q-men.com

http://q-men.com/pages/returns-warranty

https://q-men.com/policies/shipping-policy

 https://q-men.com/pages/faqs


Don't see your question listed here? No worries! Simply drop us an email at info@q-men.com or qmen.onlinestore@gmail.com and we'll do our best to get back to you as soon as we can!